14-Day Returns
We want you to love your BASSIA piece. If, for any reason, you are not completely satisfied with your purchase, you may return it within 14 days of delivery, provided it meets the conditions outlined below.
1. Return Conditions
To be eligible for a return, your item must:
- Be unworn, unused and in its original condition.
- Have all original tags attached.
- Be returned with the original packaging provided with your purchase.
We cannot accept items that show signs of wear, including stains, makeup, deodorant, perfume, or other marks.
Online purchases must be returned through our official returns process.
Faulty items: If your item arrives damaged or develops a fault, please contact our Customer Care team within 48 hours of delivery at info@bassia.eu. Please include your order number and clear photographs of the issue.
2. Return Shipping
We provide prepaid return labels for eligible returns.
Return shipping fees are deducted from your refund and are non-refundable, unless a temporary Free Returns promotion is active.
Germany
- Fur coats — €10
- Fur accessories — €5
Other EU countries
- Fur coats — €15
- Fur accessories — €10
If you choose to arrange your own return instead of using our return label, we strongly recommend using a tracked and insured delivery service. BASSIA cannot be held responsible for returns that are lost or damaged in transit.
3. How to Request a Return
To request a return:
- Log in to your customer account here.
- Sign in using the email verification code.
- Select “Request return” for the relevant fulfilled or partially fulfilled order.
- Select the item(s) you wish to return and choose a return reason.
- Submit your request.
Once your return has been approved, you will receive confirmation by email together with the return instructions and, where applicable, your prepaid return label.
Returns must be requested and shipped within 14 days of delivery.
4. Return Inspection
Once your return arrives at our warehouse, our team will carefully inspect the item to ensure it meets our return conditions.
Once approved, we will process your refund or exchange, depending on your request and availability.
5. Refunds
Approved refunds are issued to the original payment method.
Please allow up to 14 days for your refund to be processed and reflected in your account. The exact timing may vary depending on your payment provider or bank.
Original shipping charges are non-refundable.
6. Exchanges
Exchanges are available for orders within the EU, subject to availability.
Orders shipped outside the EU are eligible for returns only; exchanges are not available for international orders.
7. Free Returns Promotions
In case of temporary Free Returns service, free return shipping is available only from the location to which the order was originally shipped by BASSIA. Promotional return conditions will apply for the duration of the offer.
8. Contact
For any questions regarding returns or exchanges, our Customer Care team will be happy to assist you.
Email: info@bassia.eu
WhatsApp: +49 151 20481582
9. Policy Updates
We reserve the right to update this Returns & Exchanges Policy from time to time. Any changes will be published on this page and will apply to purchases made after the updated policy is published.
By completing your purchase, you acknowledge that you have read and accepted this Returns & Exchanges Policy.
